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Terms

General purchase information
In order to use the web shop it is mandatory to fill out all the details required when registering as a customer. The customer details are used only by us in order to process the order. If we do not have your e-mail address, we are not able to acknowledge your order and we cannot inform you about known delivery delays or about out of stock products which might be part of your order. TNKreativt AB does not submit any customer information to a third party. In the case of cash on delivery we do not transmit the information further.

Applicability
These conditions of purchase are applicable under Swedish or other law which do not prescribe conditions that are in conflict with the following conditions. The Consumer Purchase Law and the Long Distance Purchasing Law, that also includes protections for TNKreativt AB, are applicable for private consumers.

More information about this subject can be found on the National Board for Consumer Policy’s homepage, www.kov.se.

Order
If the client is under 18 years of age, parental permission is required before the purchase is implemented. Order that is placed in other person's names without the person´s concession, or on other dealings that could involve TNKreativt AB suffering from economic damage will be reported to the police. TNKreativt AB reserve the right against possible printing mistakes and information and product specification mistakes on all the range of products and services offered by TNKreativt AB. All visual information will be seen as illustrations and cannot be guaranteed to reproduce the exact appearance and characteristic.

Prices
All prices includes VAT (except for customers shopping from outside Europe). Discrepancy from the conditions is valid only if both parties have signed special agreement that regulates this. We reserve the right for price increases due to possible increases in VAT.

The following conditions apply for orders within Sweden.

  • Postage charge for orders up to 1 000 SEK.
  • For customers paying in advance the order is sent as soon as we receive the payment.
  • We reserve the right to change prices without any notice.

We naturally do not change the prices on orders which are being processed.

Payment
VAT is included in all the prices(except for customers shopping from outside Europe) , but freight cost is added where applicable. Payment is carried out by credit card payment via the Internet. With regards to payment via bank or credit card the conditions apply as soon as the transactions have been approved.

With reference to delayed payment the delay interest charge is 2% per month from the expiry payment date.TNKreativt AB reserves the right for possible price increases, mistakes in prices and out of stock goods. TNKreativt AB will reimburse in the case of damaged good. This can be carried out anytime during the business hours when the fault has been detected. The errors should be well described for refund to be possible.

. . . with DIBS   We accept payments from the most common types of cards: VISA, Matercard and Diners. All purchases are linked to DIBS secure pay server what means that your card information only goes to DIBS and your bank. The transfer of information takes place with SSL-Secure Socket Layer-128 bits encryption. TNKreativt AB does not have access to card information which increases the security for you as the customer. 

. . . with KLARNA (only customers in Sweden)


. . . with PayPal Card payments with or without a PayPal account

Delivery and cancel

In such cases where the customer wishes to cancel the order due to delay in delivery of order, it is the customer´s responsibility to cancel the order in accordance with TNKreativt AB´s conditions of purchase. It is not possible to cancel order after the order has been dispatched. The customer is then obliged to receive the order.

Cancelling the order cannot take place until the customer has received an order confirmation from TNKreativt AB via e-mail.

Guarantee
All products are guaranteed. This applies to the materials the products are made from. This does not apply to external damages to the products by extensive extraneous violence for example from use of pressure or force. Contact us before the product to be returned.

Availability
We reserve the right to be out of stock of some products. In such cases we will contact you and suggest a replacement for the product with another product or you may wish to remove the product from your order.

Ownership
All products belong to TNKreativt AB until we have received full payment.

Sale
All sales are in accordance with the Swedish laws of Konsumentköplagen and Köplagen.

Printing mistakes
We reserve the right against potential printing mistakes and other discrepancies on this web shop.

Privacy Policy
We take responsibility that the personal details you leave with us will not be sold or be submitted to third party. We store your information digitally in order to simplify your purchases with us. Contact us if you want to discontinue your account with
TNKreativt AB.


Information about Cookies
In accordance to the EU GDPR (General Data Protection Regulation) of 25th May 2018 , everyone who visits websites must give their consent to the website´s usage of cookies.
Customers must be informed of what these cookies used for and how to avoid the cookies.

What is a cookie?
A cookie is a small text file that be saved on your computer. Cookies are used on most sites on the Internet. Cookies are used by all from Ikea to your local municipality's homepage. Cookies make possible a better website for you as a member.

The website remembers for example which products you placed in yours basket, so if you go away to do something else you can come back and still those products you placed in yours basket available.

tnkreativt.com does not save any personal information via cookies.

Accept or refuse cookies

It is up alone to decide whether you want to accept cookies or not. Most browsers (ex. Internet Explorer and Netscape) accept cookies automatically, but you can change your settings so that you can decide whether to accept them or not. Please note that if you switch off the cookie function, the web shop will not be able to function as intended.

How to avoid cookies?
Those who do not with the use of cookies can shut down cookies their browsers safety setting. This means however that the website's function is limited.

To block all cookies
Most browsers gives you possibility to block all the cookies.

This is how it is done:

Microsoft Internet Explorer 11

      1. Select the gear in the upper right corner of the screen, then select "Internet Options"

      2.  Click the “Privacy” tab.

      3.  Select the “Advanced” button.

      4. Under “First-party Cookies” and “Third-party Cookies“, choose one of the following

                  Accept – To automatically accept cookies

                  Block – To automatically block cookies.

                  Prompt – To prompt with each cookie request.

              You can also check “Always allow session cookies” if desired. Select “OK” when done.

More information about cookies and how you change the settings can be found in your browsers Help menu.


Cookies must be enabled to purchase online on this store, this is to embrace privacy and security related issues regarding your visit to this site.

By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

Freight
When you order with us you can see your freight cost directly. Orders to Norway, Denmark, Finland and the rest of Europe and the world are calculated according to current freight fee. The freight method that we use is via the post office.
Complaint
TNKreativt AB is responsible for problems in delivery within the restrictions of the conditions of purchase. TNKreativt AB does not bear any direct or indirect responsibility with regards for example to delivery delays, production stops, computer loss, additional work or other economic damages.

Returns policy
It is important that the customer checks the products upon delivery in order to verify whether the products are correct or faulty. In case refund is necessary, the customer should contact TNKreativt AB via telephone +46(0)911 133 20, e-mail info@tnkreativt.com or TNKreativt AB´s homepage and state the order number along with the reason of the complaint.

Faulty products that are returned should be treated as normal products. On all types of claim of refund it is imperative that the returned product is packed in such a way that it does not risk damage. In accordance to the purchasing laws the private customer can have a refund for the freight cost. In those cases where refund is not justifiable there is a charge of 200 SEK + VAT + freight cost + administrative cost.

TNKreativt AB reserves the right to replace a defective good with the similar good in the case where an identical good is not available.

The private customer has the right to reclaim within 14 days of purchase according to the distant purchasing laws. Return freight on product that is not broken/defective/incorrect must be paid by the customer along with the transport risk. The product must also be unused and sent back in its original wrapping. In the case that the packet is damaged upon delivery the customer must declare that at the post office. We do not collect products that are sent back with cash on delivery.

In the case products made according to the customer´s specific requirements , exchange of goods and refund does not apply.

If a good is damaged during transportation TNKreativt AB should be contacted within 5 days for product replacement.

Unclaimed delivery
For unclaimed delivery that is returned to TNKreativt AB a charge of about 250 SEK +VAT will be charged in order to cover TNKreativt AB´s costs for transport and administration.

Goods Damaged in Transportation
In the case of a product from TNKreativt AB which is damaged in transportation , irrespective of whether the damage is surely visible or concealed, this should be immediately reported to transportation agency (normally the post office with telephone number 020 340 340) within 7 days.

Force Majeure
In the event as wars, natural disaster, drastic change in the labour market, authorities´ decisions, absent deliveries from our suppliers, or any other outstanding event outside TNKreativt AB´s control, which cannot be anticipated, will be regarded ast force majeure, which means that TNKreativt AB is exempted from its obligations to fulfil known agreements.

Other items
TNKreativt AB
reserves the right to change all information, including but not limited to prices, technical specifications and product offers, without any previous announcement. With regards to eventual out of stock at the stated price or due to that the product is no longer available for sale, TNKreativt AB has the right to revoke the purchase and to repay the paid amounts in the most suitable way. TNKreativt AB will also inform the customer about replacement items or the availability of equivalent objects for sale.

Personal information and Information sharing

For each visit to our login page we automatically recognize your IP address, domain and Web browser. This information is not used to personally identify you. We use your IP address to help diagnose possible problems with our server and Internet connection. We do not sell or market this information to any third party. We do however, on occasion, collate this information internally and analyze it to help improve the performance of our service.

During the registration/sign-up process, you provide us with personally identifiable information such as name, email address, etc. This information is used primarily to identify you in our service, which is necessary for the login process. The individual user account is based on e-mail addresses. We do not share this information with anyone, nor do we sell or market this information to any third party.

In the purchase process, you provide us with personally identifiable information such as name, email address, postal address and phone number, etc. This information is used only for billing purposes, and to contact you in the case that a problem should occur with your account. We do not market or sell this information to any third party.
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info@tnkreativt.com     |     TNKreativt AB     Tullnäsvägen 336     SE-94591 Norrfjärden Sweden     +46(0) 911 13320     |     556831-0964